Your SOPs are in email. Your policies are on Slack. Your KB cleans itself.

Drop a forwarded email, a draft doc, a screenshot, or even a URL. AI shapes it into a polished SOP, policy, runbook, FAQ — eleven templates, all industry-standard. You review. You publish. Your knowledge base flags its own stale content, surfaces what readers can't find, and cleans itself over time.

Semantic search · 11 structured templates · Attestation campaigns · AI gap detection · PDF / Word / Markdown export · Built for SMBs (1–100 employees) the big vendors won't call back.

Set up in 60 seconds. First article published in 6 minutes.

Drop your company URL on signup. Our AI learns your industry, your existing taxonomy, your published FAQs, and your brand voice — automatically. By the time you sign in, the Capture Wizard's templates are already tuned to how your team actually writes. Then the Coach walks you through publishing your first knowledge article — paste a Slack thread, an email thread, or raw meeting notes; the AI structures it into a polished article in your voice; you publish. No editorial template. No content-review committee. No "build out the taxonomy first" sprint. No help docs. No tutorials. No content backlog.

"How do we do X?" — answered the same way for the eighth time.

Every SMB has the same problem. The how-it-works knowledge lives in inboxes. The policies are buried in Slack threads. The SOPs are in someone's head. Nobody has time to write it all down — and nobody owns the job of doing so.

Hiring a Knowledge Manager costs $60–110K a year. Hiring a consultant runs $30–60K. Both are too expensive for an org that just wants their team to stop asking the same question twelve times.

Notion and Confluence give you a blank canvas. Slab gives you a folder tree. None of them solve the actual problem: getting the knowledge OUT of email and INTO a structured doc someone will actually find later.

Capture. Curate. Surface. Three pillars. No blank canvas.

Notion is a primitives toolkit. KnowledgeByDesign has opinions. Industry-standard structure baked in, AI doing the heavy lift, your team getting a real KM platform instead of a wiki.

From scattered → structured in under a minute.

Every step has AI assist. Nothing requires you to know "good knowledge management" beforehand. The methodology is in the software.

Real people doing KM as a side-of-desk responsibility.

Small businesses (1–100 employees) don't have a Knowledge Manager. They have an operations lead, an HR generalist, or a capable line manager — and they need a tool that does the methodology FOR them.

Documenting one process pays for the subscription.

Move the slider for the number of articles your team actually needs documented this year. Watch what would normally take 4–8 hours per doc collapse to ~20 minutes with the wizard, and what your team would have spent (at $80/hr loaded cost) versus what KBD costs.

You'll know the guy who answers your tickets.

Thomas Christian

Founder · L&D / Operations / Knowledge

Twenty-five years building training, support, and operations functions for SaaS start-ups. Master's in Adult Education. Built KnowledgeByDesign because every SMB I've worked with has the same problem: the knowledge is in someone's inbox. I'm done watching small teams hire a $90K Knowledge Manager they can't justify, or buy a $1,500/mo enterprise tool with a 100-page setup guide.

KnowledgeByDesign is a boutique lifestyle business — no investors, no IPO plan, no salesforce. You'll know my name. When you escalate a support ticket, I personally read it within 24 hours. The first 50 customers lock Early-Adopter pricing, and the next 250 lock Founding-Member pricing, all Lifetime Charter — your rate locks for the life of your account, no annual hikes, no contract negotiations, no upsells.

And onboarding isn't a help doc and a prayer. The AI tunes the product to your business before you sign in — but because you're an early customer, you also get a free one-on-one onboarding session with me to import your first SOPs and get your knowledge base live. You probably won't need it. You'll have it anyway.

25y

In L&D / Ops / KM

MA

Adult Education

11

Templates built in

24h

Founder response SLA

Flat monthly. Lifetime Charter for the founding cohort.

14 days free + 3 downloadable articles you keep forever — whether you subscribe or not.

Knowledge feeds every other ByDesign product.

KnowledgeByDesign is one product in the TranscendByDesign suite. Articles you publish here can feed training in LearningByDesign, canned responses in CS, and onboarding flows in HR when you configure cross-app workflows in Settings. Shared BYOK keys across every ByDesign product you license.

14 days free. Generate three full-quality articles through the Capture Wizard. Export them as PDF, Word, or Markdown. You keep them forever, regardless of whether you subscribe. We'd rather you try it and decide than gate it behind a payment form.

Note on enterprise: We deliberately don't sell to 200+ employee orgs. The boutique relationship only works at small scale. We'd rather serve a few hundred customers excellently than chase scale. Past our cap, you'll be better served by Confluence, Bloomfire, or Glean. We also deliberately don't serve regulated industries (HIPAA, FINRA, FERPA) — those compliance regimes need specialists.